Q: Why doesn’t the customer service reply?
Answer: I’m very sorry. During the event, reception surged due to customer service. This is not intentional negligence. Please leave a message about your question, and the customer service department will respond to you as soon as possible after seeing the question. Please forgive my inadequate care.
Q: How are the items transported?
A: We generally provide free shipping (except for some remote countries) and paid express delivery.
Q: Can I modify the order information or cancel the order at any time?
A: Once the package is marked for shipment, we can no longer modify or cancel the order.
Q: I have already paid, when can I expect my items to be shipped?
A: The payment has been completed, our warehouse will complete your parcel within 2-5 working days. For urgent orders, please make a record and notify our customer service team as soon as possible. If you have any questions about shipping, please feel free to contact our customer service team.
Q: Aliexpress Lnquire
Q: China Post，DHL，Epacket …
Q: Picture description
A: All pictures are photos of the items you will receive. The pictures have been professionally edited to match the colors as much as possible. However, due to the different screens, the color contrast display and lighting. The color may vary.
Operating Hours – Beijing Time Monday to Friday/ 9:30-18:30
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2. We care about our customers and try our best to help you.
3. Please give us the opportunity to solve any problems. We understand your fears and try to solve the problem.
4. Please contact our customer service before feedback. You can make any disputes through the platform and we will help you solve the problem.
5. If you are satisfied, please give us a review and feedback of ★★★★★. Thank you! Have a nice day !